Frequently Asked Questions

Below are our most commonly asked questions. Please read through them before reaching out with any questions you may have that we didn't answer. Thank you!
How do I book you for my wedding or other high end event?
      The first step is to fill out an Inquiry form         on our website. After receiving it, we will respond via email and get the cake talk going. A Tasting Consultation will then be scheduled to further the ordering process, at which time you can decide if you would like to move forward with officially booking us for your event. Once booked, there will be several emails regarding cake sketches, details, quotes, invoices, and payments. Our entire ordering process is handled online via email as this is the best form of communication for us to keep all of our lovely orders organized! 
How far in advance should I inquire about my cake order?
     We always say "the earlier the better"! Some people order their wedding cake up to a year in advance just to secure the date on our limited order schedule, even without yet knowing the exact style they want. Ideally, we would like all orders to be scheduled 4 - 8 months in advice to leave plenty of room for stress-free planning, but not too much time to change your mind on the overall design or theme of your wedding. We may be able to accommodate your date if you're closer than 4 months, please inquire         just in case!
Do you have a storefront shop I can visit?
     We do not currently have a storefront, although we are planning to open our very own in the near future. For now, we operate from a fully state licensed, private kitchen.
Do you offer a plain, white, "traditional" wedding cake?
     We definitely do not. Our motto is, "We don't believe in plain white wedding cakes!" and we plan on sticking to it. There are so many talented bakeries that could service you wonderfully if this is what you are hoping for.
Do you only make wedding cakes?
     No we do not. We make any cake for any occasion so long as it fits in with our aesthetic. You can view our most recent work in our Gallery        . We find that our style tends to lend itself best to weddings, but we are more than happy to create a sugar art piece for your birthday, baby/bridal/wedding shower, anniversary, corporate event, or any other day worth celebrating (which to us, is every day!!).
Do you offer any alternative diet friendly cakes?
     At this time, we are currently not offering any alternative diet friendly cakes, although we are constantly working on them "behind the scenes". We just refuse to publicly offer them until they are as perfect as our more traditionally dieted cakes are! Check back soon though!
Can I have a buttercream frosted cake and no fondant?
     We do not offer buttercream only cakes at this time. All of our cakes consist of multiple layers of yummy cake separated by fruity, creamy, or rich fillings, all wrapped up in ganache-based frostings, then covered in a thin layer of our scratch made sugar paste. Is your mouth watering yet? You can view our Menu        !
     We live in such a beautiful state, but as I'm sure you know, our weather here is so unpredictable, often experiencing more than one "season" in a day. Seeing as sugar is so temperamental, we feel most secure providing cakes with a bit more temperature stability, which comes in the sugar form of ganache frosting and sugar paste. We do use our delicious fluffly Italian based buttercreams in all of our cream based fillings though, so don't worry, you're not missing out! Ganache frostings are so smooth, flavorful, and creamy, your taste buds are in for a treat! As far as the sugar paste goes, we make our own from scratch and pride ourselves in getting it as thin as we can to be more palette-pleasing. Our sugar paste may look the same as traditional, better known, fondant, but we promise it tastes better! Traditional store-bought fondant has to be full of preservatives and chemicals in order to last on the shelves and be easily used by the consumer. It is not made for taste, but for function. Our sugar paste is made with both in mind and acts as the canvas for our edible artwork to make your cake that much more eye pleasing. Each cake slice (with exception to edge pieces if you choose to serve those) will only have a small rectangle of sugar paste on the top, underneath which will be a fully ganache frosted cake. Sugar paste is just an addition to your cake, it is not taking anything away from it, we promise! 
I have a picture of the exact cake I want, can you please copy it?
     Unfortunately, no we can not. We strive to only create original designs in order to let our own creativity shine in each cake, as well as to respect our fellow cake artists and their work. The only exception is if you would like a copy of one of our own original designs. We can pull inspiration from the pictures that you like, whether they are cake pictures or anything from a tile back splash pattern to your wedding shoes! Anything that inspires you, will inspire us!
 
Do you do cake tastings?
     Most certainly! We love our Tasting Consultations as they are the perfect time to get a feeling for each couple/client, which we've come to find has a huge impact on the overall cake design. Unless you are scheduling a destination wedding to Oregon and your physical presence can not be scheduled, we actually require a tasting for all of our wedding cake orders. Tasting Consultations are $50 and include 3 wedding cake flavors. The flavors will be "The Tuxedo", "Date Night", and one of your choosing. Please see our Menu         to select your third tasting flavor. Additional flavors, or substitutions of current flavors, can be purchased at $15 each with a maximum of 6 flavors total. At the end of your tasting, if you would like to move forward with booking Sewell Sweets for your wedding, simply add an additional $50 and combined, you would have placed your $100 Retainer for your date. Your original tasting cost is put towards your order total when paying the remainder of the retainer during your Tasting Consultation appointment. If you choose to walk away from the Tasting Consultation without booking, your $50 tasting cost will not go towards a future order, even if you change your mind at a later date and do decide to book us for your wedding/event. Please understand that the cost of any additions you choose to purchase for your tasting, such as additional flavors or substitutions, will not go towards your retainer or your total order cost as those are extra items. Please also understand that Sewell Sweets is an extremely custom, small boutique shop with very limited bookings available, thus the Tasting Consultation cost and timeline rules on the retainer. 

Do I need to pay in advance and how do you accept payments?
     Yes, we require full payment upfront for all cookie orders at time of ordering. For cake orders, a $100 nonrefundable retainer is required at time of booking. The remainder of the cake order total can be paid in two lump sums, or paid monthly, with the balance being paid in full no later than 1 (one) month prior to your wedding/event date. Absolutely no orders will be completed unless fully paid for one month in advance. If you have not completed paying your balance one month prior to your wedding/event date, you will be sent a late payment invoice that must be paid in addition to the remaining balance before your order will be completed. Payments are accepted online via credit/debit/or bank transfer. We do not accept cash or personal checks from clients, unless paying in one lump sum of your total order amount at time of ordering. All rejected and/or cancelled check fees will be the financial responsibility of the paying party.
Do you have a minimum cost order amount?
     Yes we do. Cookie orders have a minimum of $150 and make great "Thank You"s for corporate events and birthdays, or delightful wedding favors, name plates, or "Will you be my Bridesmaid/Groomsman?" gifts! All cookies come individually bagged and heat sealed and may also be ribbon tied for an additional small charge.
     Cake orders have a minimum of $400, which does not include any supplemental servings should you need any (cutting cakes/cupcakes), or delivery charges. You can read about our pricing details        .
Can I supplement my cake order with "sheet cakes" and/or cupcakes and do you provide those?
     You most certainly can! We are happy to work with your budget and serving size needs to find the right balance between wedding cake and additional servings that works for you. We kindly ask that you do not purchase sheet cakes or cupcakes from anywhere else (dietary exceptions for those requiring) as we want all of your guests to experience the flavors of Sewell Sweets and we would hate to take the credit for another bakery's work if your guests confused your wedding cake baker with your sheet cake/cupcake baker. Please see our Pricing page         for more details.
Do you have cake stands I can use?
     Yes we do. We have many high quality cake stands ranging from traditional white, to masculine marble and slate, as well as a variety in colors, sizes, shapes, and heights. We are always adding new stands to our inventory, too...you could call it an obsession! Cake stands are available for rent for just $25 but do require an additional $75 deposit that will be returned to you in full upon the safe and timely return of the cake stand. Please let us know in the Inquiry form         if you are interested in adding a cake stand to your order, and we will send you additional information and pictures of our available stands. Please be mindful that a stand's availability for your date is not guaranteed until it has been paid for.
Can I use my own cake topper?
     Of course! Please keep us in the loop when ordering your cake topper so that we can be sure that the top tier of your cake and your cake topper are sized appropriately for each other. We also would need to know the approximate weight of your topper so that we can be sure to provide adequate structure underneath where it will stand to avoid any cake mishaps! We would also be happy to make you a sugar cake topper as part of your cake order, just let us know! 
Can I have fresh flowers on my cake? What about real fabric ribbon?
     Although we can not tell you not to do this, we highly advise against it! Sewell Sweets will also not be responsible in any way for handling/placing/or attaching either of these items to your cake. If you choose to do so, you void any visual or taste complaint right with Sewell Sweets. Although there are plenty of absolutely amazing florists in our area, their gorgeous blooms are likely not designed to come in contact with food and there can be serious consequences from a mishap of this nature. Many flowers, and the soil and pesticides used to grow them, are extremely unsafe for food contact! Please do your research before making this decision. The food safe alternative would be to fancy up your cake with our very own in-house made sugar flowers! Sugar flowers have become a specialty of ours and we would adore making some for your cake, plus you can keep them long after for a memorable keepsake when stored properly. As far as ribbon goes, we have the same concerns with fabric dies and food contact.
Do you offer delivery?
     Yes we do, we actually require it for all cake orders. Cookie orders can be picked up from our private kitchen location in Newberg, Oregon for no additional cost, although we are happy to deliver those as well. All cakes are required to have paid delivery to ensure the safe transportation and arrival of such an important piece of your wedding/event. Delivery is charged at $1 per mile, round trip, with a $25 minimum. In some instances, additional delivery costs may also be added, but those will be discussed ahead of time. Road conditions are one of the factors we take into account when pricing out delivery as unstable roads (think long and winding, all uphill, or gravel roads) can greatly impact the time a delivery takes. Delivery costs will be added to your order quote total.
Do you make "Naked Cakes"? What about cupcake-only orders, or a small couple's cake with cupcakes?
     No, we do not offer any of those current cake trends. For us, our passion lies in melding yummy cake flavors with edible art, something that we can't adequately do on naked cakes, cupcakes, or small couple's cakes. 
What is your cancellation policy? 
     The client can cancel their order at any time, although all payments are final. There will not be any returned charges unless Sewell Sweets is the cancelling party, something that we hope will never happen. The only reason Sewell Sweets would ever cancel an order would be for extreme family emergencies or unforeseen serious health circumstances. Any Natural Acts of God (earthquake, flooding, etc.), car accidents, or unfortunate order mishaps while the order is still in the care of Sewell Sweets, will all be handled on an individual basis with a compromise of the best outcome for both parties (client and business of Sewell Sweets) in mind. 
 
 
Still have a question for us? Please contact us at
Cake@SewellSweets.com
and we will do our best to answer it!

Cake@SewellSweets.com

Limited Phone Hours 971.708.2922

 

Private Licensed Kitchen, Newberg, OR

*Serving Greater Portland Metro & Surrounding Areas*

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Communications M - W

*In Person By Appointment Only*

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